Cancellations and Refunds

Last Updated: March 26, 2025

Thank you for shopping at TheShopzy.online. We understand that sometimes plans change, and we strive to provide a fair and transparent cancellation and refund process.

We have a 7-day easy return policy, which means you have 7 days after receiving your item to request a return and receive 100% refund.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it, unworn or unused.

With tags and in its original packaging.

Accompanied by the receipt or proof of purchase.

A video must be made while opening the parcel as proof.

To start a return, contact us at theshopzyonline@gmail.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without prior request will not be accepted.

For any return-related queries, reach out to theshopzyonline@gmail.com

Cancellations

Cancellations are only allowed within 4 hours of order placement.

After 4 hours, cancellations will not be accepted as the order will be processed for shipping.

No cancellations are allowed once the shipping process has started.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

Custom products (including special orders and personalized items), unless they are damaged or defective.

If you have concerns regarding a specific item, feel free to contact us.

Replacements

If you wish to replace an item, you must send the product back to us. Upon receiving it, we will repair or replace it as necessary. The customer is responsible for the return shipping costs.

TheShopzy.online Founded on March 14, 2025, we are committed to providing premium quality products to our customers.